Case Study: Boosting Profits and Safety by Eliminating Overpouring

(4th in the "It’s Not Magic, It’s Math" series)

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That was followed by me emailing the tax attorney (Vicki) some training information, and then a 40-minute phone conversation. It turns out the client made a bit over $10,000 more profit a month after his bartenders eliminated overpouring. Once I shared information about the spotter reports and the OPulator, Vicki was satisfied and impressed, declaring everyone needed to do this! Yep.

The Broader Impact: Enhanced Public Safety

Years later, Lauren and I were meeting with Riverside Sheriffs. We were recommending the bar best practices workshop for their businesses. An officer asked, “How do you know the training improves public safety?” Fair question.

I did a public records request for the $10,000 more profit a month business, seeking calls for service records for the two years prior to my best bar practices workshop and the two years after the workshop.

In the two years following the best bar practices workshop, the business’s call for service dropped by 25%.

Years later, I came across a bulletin from Partners Specialty Insurance that stated bars with strict pouring controls experience around half the number of insurance claims compared to bars that do not have strict pouring controls.

It’s very simple: customers who are less intoxicated are less likely to start a fight or create an incident that results in a call for service and an insurance claim.

It’s not magic, it’s math.

Upcoming in the It’s Not Magic, It’s Math series: